Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order, or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions  
When you purchase a subscription, you'll receive repeat deliveries or communications based on the subscription duration and frequency that you select.  

Your payment details will be stored securely and you'll be charged for each cycle unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription, you can cancel it.  

Cancellations must be made at least 5 business days before the next billing cycle. Cancellations submitted within 5 business days of the upcoming billing date will not take effect until the following billing cycle.  

You can manage or cancel your subscription at any time through the links provided in your order confirmation emails.  

See our returns policy for more details on returns and refunds.

Product Orders (Necklaces)  
Orders for necklaces may be canceled at any time prior to shipment. Once an order has shipped, it is no longer eligible for cancellation and the applicable refund or return policy will apply instead. Please refer to our returns policy for additional details.

Pre-orders  
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.  

You may cancel a partially paid pre-order that has not yet been fulfilled. If the order has already been fulfilled, it cannot be canceled, but you may request a full or partial refund in accordance with our returns policy.

Try Before You Buy  
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a set amount of time to decide whether to keep the item. If the item is not returned within that period, your payment method will be charged for the full amount.